Terms of service

1. About Us

Reliability Boiler Repairs Wigan is a Gas Safe registered heating and plumbing service provider based in Bolton, UK. By booking or using our services, you agree to the following terms.

2. Services

We provide boiler repair, servicing, installation, maintenance, and gas safety inspections (CP12 certificates). All work is carried out by qualified, Gas Safe registered engineers. We reserve the right to decline any job that we deem unsafe or outside our scope of work.

3. Bookings and Appointments

Bookings can be made via our website or by contacting us directly. A booking is only confirmed once you receive written or verbal confirmation from us. We reserve the right to reschedule appointments due to engineer availability, emergencies, or circumstances beyond our control.

4. Pricing and Payment

Prices quoted are for labour only unless otherwise stated — parts and components are charged separately. A full quote will be provided before any additional work is carried out. Payment is due upon completion of the service unless a prior arrangement has been agreed in writing. We accept Bank transfer (BACS), PayPal, Card payment and cash.

5. Cancellations

You may cancel or reschedule an appointment free of charge with at least 24 hours' notice. Cancellations made with less than 24 hours' notice may incur a call-out or administration fee. We reserve the right to cancel appointments and will provide as much notice as possible in such cases.

6. Liability

We carry full public liability insurance. Our liability is limited to the value of the service provided. We are not liable for pre-existing faults, damage caused by third-party parts, or issues arising from work carried out by other contractors. We are not responsible for any indirect or consequential losses.

7. Guarantees and Warranties

Our labour is guaranteed for 14 days from the date of completion. Parts and components are covered by the manufacturer's warranty. Guarantees are void if the system is tampered with, misused, or serviced by an unqualified third party after our visit.

8. Gas Safety and Compliance

All work is carried out in accordance with current UK Gas Safety Regulations and British Standards. We are legally obligated to report any immediately dangerous (ID) or at-risk (AR) appliances to the relevant authorities if a customer refuses remedial action.

9. Your Responsibilities

You agree to provide safe and reasonable access to the property and appliances. You must inform us of any known hazards, pre-existing faults, or relevant history of the system prior to our visit. Failure to do so may affect the outcome of the service and our liability.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy, available on our website. We will only use your information to manage your booking and communicate with you about our services.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these terms, please contact us: