Refund policy

Overview

At Reliabilty Boiler Repairs Wigan, we are committed to delivering high-quality boiler repair, maintenance, installation, and gas safety services. Because we provide professional services rather than physical goods, our refund policy reflects the nature of the work carried out.

Service Deposits

Where a deposit is required to secure a booking, this deposit is non-refundable if you cancel within 24 hours of your scheduled appointment. Deposits cancelled with more than 24 hours' notice will be refunded in full.

Completed Services

Once a service has been carried out by one of our Gas Safe registered engineers, we are unable to offer a refund for the labour provided. If you are dissatisfied with the work completed, please contact us within 7 days and we will investigate and, where appropriate, return to rectify the issue at no additional charge.

All repair and installation work is covered by a 14-day workmanship guarantee. If the same fault reoccurs within this period, we will return to rectify the issue free of charge.

Parts and Components

Any parts or components supplied and fitted as part of a repair or installation are non-refundable once installed. If a part is found to be faulty within the manufacturer's warranty period, we will arrange a replacement at no cost to you.

Cancellations

You may cancel or reschedule your appointment free of charge by giving at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a call-out or administration fee.

Emergency Callouts

Emergency callout charges are non-refundable once an engineer has been dispatched to your property, regardless of the outcome of the visit. This applies to all out-of-hours and same-day emergency bookings.

How to Contact Us

If you have any concerns about a service you have received, please get in touch: